1. Delivery by Russian Post
The cost of delivery by Russian Post is 250 rubles (a custom registered parcel, 1st class). Our production center is in Omsk, delivery period to your city can be specified according via link https://www.pochta.ru/parcels
We want to notice that in two years of existence of our brand and uses of services of Russian Post, any parcel wasn’t lost.
2. Express delivery
We send parcels via delivery company “SDEK” (it is possible to look at the delivery costs on the website edostavka.ru), the average cost is 500-800 rubles (depending on the city), delivery period on average from 2 to 4 working days.
We also send our products worldwide.
At the moment self-pickup is possible only from the city of Omsk, to the address Marx St. 41/17, office 208.
The possibility of self-pickup in other cities is at the moment considered.
If you need pickup location in your city, call us by phone number +7 (913) 145-17-50
We are working as Internet-Atelier company. Each our product is sent away in an individual order, taking into account of your height. Right after obtaining the order we give it to our production manager and we begin work on the product intended to you. For this reason it is impossible to issue return before you receive the order.
According to the act of the Russian Federation “About Consumer Protection” in editions of Government resolutions of 20.10.1998 No. 1222, return of underwear and a loungewear isn’t provided. But we can send away to you a new product in case:
– it doesn’t correspond to the stated size;
– it has a manufacturing defect.
In case of defect detection we undertake expenses for delivery of products.
To discuss any non-standard situation, call us by phone number: 7 (913) 145-17-50 (WhatsApp, Telegram, Viber) or write on mail: email@example.com
For your convenience on the website there is a section “Sizes” (http://lovegoods.store/kak-snyat-merki/) which will help to pick up and to specify correctly your perfect fitting size.
We are engaged in tailoring of underwear and a home clothing to individual measures, so it means that we sell products as on a standard line of the sizes (for example, bodice 75B, panties S), and also on individual measures – usually, a bust measurement, volume under a breast, a waist grasp, a grasp of hips.
Additional measures – distance between the highest points of a breast and even your height can be also required. Purchase of goods by the standard sizes is very convenient if you want to give a gift or you have no centimetre around.
Our purpose – to provide you the highest level of comfort. We try to obtain it, sending away our products in your individual parameters and also using high-quality materials.
We conduct the honest price policy – so no to any artificial inflation of the prices. Our underwear – handwork of tailors, but not manufacturing therefore costs for production are slightly higher than at major companies. The prices vary generally due to distinction – materials – natural fabrics, somewhere expensive French lace, and somewhere fabrics with addition of artificial components are used. Corresponding the first are more expensive, the second are cheaper.
As for tailoring terms, process of production of underwear on the individual order averages 7-8 working days (Saturday and Sunday – days off). Delivery by Russian Post can be carried out till 7-14 the working days (usually less since we use air transportation), the courier – within 2 working days (Moscow, St. Petersburg) and slightly longer in other points of Russia.
We are always glad to answer any your questions via phone call or messengers
7 (913) 145-17-50 (WhatsApp/Viber/Telegram).